FAQ

frequently asked questions

Find answers to common questions about our services, process, and how we can help your brand.

General Questions

What types of merchandise do you offer?

We offer a wide range of branded merchandise including apparel, drinkware, tech accessories, bags, office supplies, wellness products, and much more. If you can put a logo on it, we can probably source it. We stay on top of trends and always bring fresh ideas to the table.

Do you work with small businesses?

We work with businesses of all sizes, from startups and small teams to large corporations. No project is too small or too big. We bring the same level of care and creativity to every client.

What makes Toast & Jam different from other merch companies?

We believe in merch with purpose. That means we do not just slap your logo on the cheapest item available. We take the time to understand your brand, your audience, and your goals, then recommend products that people will actually want to use and keep. It is a thoughtful, consultative approach.

Ordering & Process

How does the ordering process work?

It starts with a conversation. Tell us about your project, and we will curate product options and provide a custom quote. Once you approve, we handle production, quality control, and delivery. You will have a dedicated point of contact throughout the entire process.

Do you have minimum order quantities?

Minimum order quantities vary by product. Some items can be ordered in quantities as low as 12, while others may require larger minimums. We will work with you to find products that fit your quantity needs and budget.

Can I see a sample before placing a large order?

Yes, we can arrange pre-production samples for most products so you can see and feel the quality before committing to a full order. Sample fees may apply but are often credited toward your final order.

How long does the process take from start to finish?

A typical project takes 2 to 4 weeks from approval to delivery, depending on the product type and quantity. Rush orders may be available for certain items. We will give you a clear timeline during the quoting process.

Pricing & Shipping

How does pricing work?

Every project is unique, so we provide custom quotes based on your specific needs including product selection, quantity, decoration method, and delivery timeline. There are no hidden fees. Contact us for a free, no-obligation quote.

Do you handle shipping and fulfillment?

Absolutely. We manage the entire fulfillment process including kitting, warehousing, and shipping. Whether you need everything sent to one location or individual shipments to hundreds of addresses, we have you covered.

Can you set up an online company store for my business?

Yes! We specialize in creating custom online stores for businesses. Your team or clients can order branded merchandise directly, and we handle inventory management, fulfillment, and shipping. It is a hands-off way to keep your team outfitted with branded gear.

still have questions?

We are happy to help. Reach out and we will get back to you as soon as we can.

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